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We have put together a list of answers to the most common questions that we get from you. You can also visit our Support Center for product instructions and additional useful information. If you are not able to find the answer you are looking for in the list below please visit the Support Center.
Are colors safe to use?
All of our colors are ACMI and AP certified and completely safe for your skin. As colors are water-based, they can easily be used and washed off.
ACMI (art & creative materials institute) certification seals have undergone extensive toxicological evaluation and testing by the ACMI, an international, non-profit association recognized as the leading authority on art and creative materials.
AP (approved product) seal, identifies art materials that are safe and that are certified in a toxicological evaluation by a medical expert to contain no materials in sufficient quantities to be toxic or injurious to humans, including children, or to cause acute or chronic health problems.
Can I have my kit gift-wrapped?
All kits already come in a box with tissue paper and ribbon, so they are ready to be gifted. Please let us know if you wish to add a special note.
How do I frame my artwork?
If you have some DIY skills you could easily do it by yourself. If you want to frame the whole-sized canvas then you will need any wooden frame within the maximum size of 90 cm x 127 cm or less and a staple gun.
Or you could ask your local frame shop for help.
Order & Delivery
Which countries do you deliver to?
We ship almost worldwide.
How long does the delivery take?
Estimated shipping time may vary between 2-7 working days within Europe and 4-14 days for countries outside the EU. Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local postal service.
Please note – delivery can be delayed due in holiday seasons.
Shipping Costs and Delivery Times
We will deliver your goods to the address you give us for delivery at the time you make your order.
Shipping to your destination country will be calculated in the checkout after you choose your country from the list.
Shipping Options & Rates:
Zone 2- Estimated delivery: 5 – 7 working days (15.00 Eur) Finland, Poland, Austria, Belgium, Latvia, Lithuania, Estonia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Sweden, Bulgaria, Croatia, Cyprus
Zone 3– Estimated delivery: 5 – 7 working days (25.00 Eur) Greece, Portugal, Republic of Ireland, Romania, Spain (except Santa Crusa de Tenerife & Las Palmas de Gran Canaria), Malta,
Zone 4– Estimated delivery: 5 – 7 working days (40.00 Eur) Andorra, Monaco, Norway, Switzerland, United Kingdom
Zone 5– Estimated delivery: 5 – 7 working days (65.00 Eur) USA, UAE, Canada, Australia, New Zealand, Japan, China
In case your country not be listed in our choice of shipping destinations, please contact us to obtain a shipping quote.
Delivery days are estimates only and are not guaranteed. We will always try to deliver your goods within our estimated delivery times but actual delivery times are sometimes outside of our control.
Please allow us up to 2 business days to process your order.
Can I change / cancel an order?
If you contact us before the products are shipped, there is a probability of successfully changing the order per request.
Customers have the right to return the product in its unopened original packaging within 14 days of receipt. Please enclose the order confirmation/receipt along with the unused products in the original packaging.
NOTE: It is your responsibility as a customer to cover the return shipping costs. If you would like to track your return, please check with your logistics company/post office.
How do I estimate shipping costs?
Shipping costs will be calculated at checkout.
Will I receive tracking information?
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information.
What payment methods do you accept?
At checkout, you will be able to see the available payment methods to choose from (e.g., credit card (MasterCard, Visa), PayPal).